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SME QnA

Table of Contents

Overview

An auditor may ask a Quality SME (Subject Matter Expert) questions before sending an audit to the BO or when the Auditor sends the audit back to checklist.

SME QnA Flow

QR Review Page: How to ask a SME a Question.

  1. After Setup Checklist is made by Auditor, click button next to red square on Checklist Level
  2. Click on square button next to red square on Section
  3. Click on square button next to red square on field list (pop up will display)
  4. Select a Quality SME Team from the drop down and ask question in comments box and submit.
  5. Auditor can see their question submitted. Below is a list of indicators and features.
    • "Entered" Time stamp when question has been submitted
    • Letter "Q" indicator showing that a SME Question has been asked.
    • Auditor can "Delete" SME question before Quality SME has answered the question.
    • [Question Submitted]

SME QnA Journal page: How to answer a SME Question sent by Auditor.

  1. The Quality SME receives the question under the "New Questions" title.
  2. Click on "Answer" button
  3. Write answer in comments box below, then click "Save" button.
  4. After the question has been submitted, the answered question moves from "New Questions" to "My Answers" below.

QR Review Page: How to confirm SME Question after it has been responded to.

NOTE:

Select Quality SME Team

Back to [SME QnA Flow] QR_AskSMEQuestion.png

Question Submitted

Back to [SME QnA Flow] QR_SME_Question_01.png

Save Answer

Back to [SME QnA Flow] SME_QnA_Answer.png

My Answers

Back to [SME QnA Flow] SME_QnA_Answered.png

Responded

Back to [SME QnA Flow] SME_Response_01.png

SME Confirm

Back to [SME QnA Flow] SME_QnA_Confirm.png